Partners listed as of November 2024.
We have several trusted partners who help us in the quote, sale, and delivery of our products to our customers. Information on these partners, the product/service they offer, and their privacy notices are summarised below.
Partners | Product(s) |
Accredited Insurance (Europe) Limited - UK Branch | Home insurance, Car insurance, Home emergency, Legal expenses insurance, Replacement vehicle insurance, Personal accident insurance and Excess protection. |
Accredited Insurance (UK) Limited | Pet insurance. |
Ageas Insurance Limited | Car insurance, Van insurance. |
AXA Insurance UK plc | Car insurance, Van insurance. |
Bridgehaven Specialty UK Limited | Home insurance, Car insurance, Pet insurance, Home Emergency, Legal expenses insurance, Replacement vehicle insurance, Personal accident insurance and Excess protection. |
Call Assist (underwritten by DAS Insurance) | Motor breakdown insurance. |
Covea Insurance plc | Car insurance, Van insurance. |
Flood Re | Flood re-insurance for certain home insurance policies. |
Keycare Limited | Key cover. |
QIC Europe Limited | Home insurance, Car insurance, Home Emergency, Legal expenses insurance, Replacement vehicle insurance, Personal accident insurance and Excess protection. |
Payment Processing Partners
When a customer pays for a policy via Policy Expert their payment information is processed by an external company, regulated by the Financial Conduct Authority. We work with partners, who process card payments, bank payments and provide premium financing.
Partner | Service |
Close Brothers Premium Finance (CPF) | Process and manage customer premium finance and customer bank account details. If a customer is accepted for premium finance, a hard footprint may appear on their credit file. |
GoCardless | Process customer payments from customer bank account and store bank account details. |
Paysafe | Process customer credit and debit card payments and refunds and store card details. Also, where possible and if requested by Policy Expert, update customer card details. |
Premium Credit (PCL) | Process and manage customer premium finance and customer bank account details. If a customer is accepted for premium finance, a hard footprint may appear on their credit file. |
Worldpay | Process customer credit and debit card payments and refunds and store card details. Also, where possible and if requested by Policy Expert, update customer card details. |
Claims Information and Credit Reference Partners
When a customer requests an insurance quote their details are checked with a credit reference agency and the Claims and Underwriting Exchange service for identity verification and fraud prevention. The partners we work with are listed below.
Partners | Service |
Claims and Underwriting Exchange (CUE) | CUE holds a record of incidents reported to insurance companies by policyholders and third-party claimants and provides validation of the information provided by the customer, both about the customer and about any other person named on the application, against the information held on CUE and against other databases. The MIB are the data controller for all CUE databases. Insurers may use this information to consider whether to accept the risk. |
Experian Limited | Credit reference agency used for the purpose of identity verification and fraud prevention. |
Insurance Fraud Bureau | Access and sharing of data for fraud prevention / detection purposes. |
LexisNexis | Act as an intermediary between Policy Expert and both our credit reference agencies (Experian and TransUnion) and the Claims and Underwriting Exchange (CUE), passing the customers data to both services, and then passing the response back to Policy Expert. In addition we use the following LexisNexis services: Policy Insights, Risk Insights, Attract, No Claims Discount Module and Quote Intelligence. |
MiExact Limited | Access to HALO mortality data for fraud prevention / detection purposes. |
Sedgwick International UK | Process and manage customer claims and claims related complaints. |
Synectics Solutions Limited | Access and sharing of data for fraud prevention / detection purposes. |
TransUnion Information Group | Credit reference agency used for the purpose of identity verification and fraud prevention, their search may appear on a customer’s credit report whether or not the quote proceeds, but will not impact the customer’s credit history. |
Trinity M Limited | Process and manage customer claims and claims related complaints. |
Additional partners
We also use trusted suppliers who provide us with necessary services for supporting our customers, for example print and mailing companies, IT support services such as cloud servers, and claims administration services. If you would like more details of these suppliers please get in touch via our contact page.
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