We're here to help with your claim
Contents & buildings claims
It’s simple to submit a claim online and it’s the quickest way to get your claim moving.
Here’s how it works:
- First, tell us what happened.
- Next, we'll show you your excess and any important information you need to know about your claim.
- Then, confirm you wish to proceed.
If you choose not to proceed it impact your premium at renewal.
Have your policy number and the details of the incident and your claim ready before you begin.
Prefer to talk to someone? Call us 24/7 on 0330 0600 670.
Home emergencies
Cover for if you're experiencing an emergency which leaves your home unsafe or not secure, or which leaves you without essential services, like heating or a working toilet.
You must report the emergency within 48 hours from discovering the emergency.
If you are unable to use our online portal, please ring 0330 0600 681.
Legal cover
Need help on a legal issue? Call the number below for access to expert legal advice.
0330 0600 682Lines open 24hrs a day
Key cover
Call this one if your keys' whereabouts is a mystery. Or if they’ve been damaged.
0330 0600 623Lines open 24hrs a day
You’ll need your keycare fob if you’re calling
